FAQs

At Master of Massage, your safety and well-being are our top priorities. To ensure a safe and high-quality care experience, we have implemented the following measures:

• All our therapists are highly trained and licensed professionals who adhere to strict ethical standards.
• We maintain a clean and sanitized environment, regularly disinfecting our massage rooms and equipment.
• We use high-quality hypoallergenic products to minimize the risk of any adverse reactions.
• We conduct thorough health screenings for both clients and therapists to identify any potential contraindications or health concerns.
• We strictly adhere to industry safety protocols and best practices, including proper draping techniques and appropriate pressure application.
• Our therapists receive ongoing training to stay updated on the latest advancements in massage therapy and safety procedures.

To make the most of your massage session and ensure a safe and comfortable experience, we recommend the following:

• Communicate openly with your therapist about your specific needs, any health conditions, or areas of concern.
• Make sure to inform your therapist of any allergies or sensitivities to particular products or techniques.
• Feel free to ask any questions or express any concerns you may have before, during, or after your session.
• If you experience any discomfort or pain during the massage, please inform your therapist immediately.
• Trust your instincts and let your therapist know if you are not comfortable with any aspect of the session.

Absolutely. Our experienced therapists are trained to address various health concerns, including chronic pain. Through personalized consultations, we tailor our therapeutic techniques to accommodate specific health conditions, ensuring a safe and effective massage experience for all clients.

Yes, we offer convenient online booking through our website. Simply visit our online booking page, select your preferred date and time, and provide your contact information. Our team will confirm your appointment via email or phone.

We understand that circumstances may arise that require you to cancel or reschedule your appointment. To accommodate all our clients effectively, we kindly request at least 24 hours’ notice for any cancellations or changes. Cancellations made within 24 hours may be subject to a cancellation fee. All sales are final.

Non-refundable deposit: Please note that a $25 non-refundable deposit will be required at the time of booking. This deposit will be applied towards the total cost of your appointment.

No call-No show policy: In the event of a no-show, where you do not provide any prior notice and miss your scheduled appointment, you will be subject to a 100% charge.

Same day cancellation policy: If you need to cancel your appointment on the same day, a 75% charge will be applied. We understand that unexpected circumstances may arise, but please notify us as soon as possible to minimize any inconvenience.

No, unfortunately, gifting or sharing sessions is not permitted. If you purchase a session, it has to be you that avails the services.

No, packages purchases must be used with the same therapist each session.

Yes! We offer in-home massage services for added convenience. Experience the same exceptional therapy in the comfort of your own space. Schedule a session and let relaxation come to you.